Jan 2018 Job Opportunity Nyati Sacco Customer Care Assistant in Kenya

Jan 2018 Job Vacancy Nyati Sacco Customer Care Assistant in Kenya

 

Nyati Savings and Credit Co-operative Society Limited (Nyati Sacco)

Job Title: Customer Care Assistant

Job Summary: Ownership of customer inquiries and complaints up and up to successful resolution Qualification Level:

Qualifications

  • Diploma or Degree in Public Relations or related field
  • Minimum two years’ work experience in Customer Service
  • Experience in the Sacco industry is an added advantage
  • Strong computer skills especially MS Office
  • Excellent communication skills written and oral both in English and Swahili.

Duties and Responsibilities

  • Ownership of customer inquiries and complaints up and up to successful resolution
  • Ensuring all relevant communications, records and data are updated and properly stored.
  • Handling escalations and difficult calls where more expertise is required.
  • Preparing customer service performance reports by collecting, analysing, and summarizing data and trends
  • Maintaining professional and technical knowledge by tracking emerging trends in the Sacco industry and customer service to continue to offer first time value to customers
  • Regular customer service process review to ensure gaps and risks are managed and procedures followed, and improvements are effected.
  • Identifying customer touch points and developing and implementing innovative and scalable means to serve customers throughout the customer lifecycle in conjunction with sales and marketing team
  • Developing and implementing customer retention plan in conjunction with the sales and marketing teams
  • Developing and implementing a customer referral and cross selling plan in conjunction with the sales and marketing teams
  • Facilitates cross-functional working to provide effective solutions to customer. Supports the Sacco in being focused on the customer journey and not internal functions leading to faster resolution
  • Collect and collate customer feedback and developing actionable changes/improvements to senior management

How to Apply

All interested candidates are requested to read the attached job description and send their application to jobs@nyatisacco.com by Thursday 25th January 2018.

Please mark the job title as your subject on the application letter and attach testimonials and a detailed CV indicating your current and expected pay.

Male candidates are highly encouraged to apply.







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