Arabic to English Customer Service Representatives Jobs in Kenya 2019
Job Employment Kenya: Arabic to English Customer Service Representatives Jobs in Kenya 2019
Job Description: Today Work Kenya

Job Title: Arabic to English Customer Service Representatives

Location: Nairobi

Our client, a Business Process Outsourcing company (BPO), specialized in language services and servicing US based clients is seeking to recruit a Customer Service Representative who will facilitates communication between the parties speaking two different languages by interpreting from one language to another. (Arabic to English)

Duties and Responsibilities

  • Facilitates communication by assisting clients on behalf of their company. This can help them understand company documents and information, complete forms, answer questions, or respond to customer concerns.
  • Ensures the link between the two parties
  • Assist our client’s community and help resolve inquiries empathetically, accurately and on time
  • Become and remain knowledgeable about the client’s products and community standards
  • Investigate and resolve issues that are reported on client platform such as requests for account support and reports of potentially abusive content
  • Respond to user inquiries with high quality, speed, empathy and accuracy
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Enforce client’s Terms of Use by carefully monitoring reports of abuse on the site
  • Review the reported content within agreed turnaround times and standards of quality
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team

Qualifications and Experience

  • Must speak Polished and fluent English and Arabic
  • High school education mandatory. College education an advantage
  • Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy

If you posses the above skills and requirements, kindly call +254716266852 or +254729051475

NB: Flexi Personnel does not charge candidates for job placement

Job Summary:
Job Title

Arabic to English Customer Service Representatives

Job Category

Sales and Marketing

Job Type

FULL_TIME

Company / Organization

Flexi Personnel Kenya

Approx. Salary

KShs

Job Opening Date

20190614

Job Expiry Date

20190628

Job Details
Job Location

Nairobi

Nairobi, Kenya

N/A

Nairobi County

Kenya

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