Customer Care Job in Kenya 2019
Career Kenya: Customer Care Job in Kenya 2019
Employment vacancy : Today Recruitment Kenya

Job Title: Customer
Care


Reports To: Head of Operations
Job Objective: Making sure every customer who comes through the door leaves
happy, a customer service provides help and advice whenever they can.
Duties and Responsibilities:

·        
Ensure to provide excellent customer
service through phone, email, chat, etc. in a timely and accurate manner.

·        
Serve as liaison between customer
support team, management and clients to improve customer service and business
productivity.
·        
Analyze client complaints and provide
appropriate corrective actions.
·        
Assist directly or route clients to
the appropriate personnel for assistance.
·        
Ensure client satisfaction by meeting
their needs in a courteous and timely manner.
·        
Track, follow-up and resolve client’s
outstanding issues in a timely fashion.
·        
Develop customer service programs in
order to provide outstanding service.
·        
Prepare documentation and reports on
routine customer correspondence for future reference purpose.
·        
Assist in training peers on improving
client support service.
·        
Develop and maintain in-depth product
knowledge.
·        
Conduct customer surveys about the
Institution’s service so as to obtain feedback.
·        
Communicate customer feedback to
technical and marketing teams in order to develop processes for better serving
customers.
·        
Maintain weekly reports on client
inquiries, responses and feedback so as to develop customer service analytics
and trends.
·        
Possess good communication and
analytical skills
·        
A team player
·        
Ability to adjust priorities and
manage time wisely in a fast-paced environment.
·        
Problem solving skills
·        
Experience in marketing and Business
development in a clearing and forwarding company.
·        
Computer Literacy
·        
Minimum diploma graduate from a
recognized university/college
·        
Minimum of 5 years working
experience.
Qualified candidates with Mombasa
origin should send their CV including names of three referees and a daytime
telephone contact and quoting current and expected salary to
careersmombasa@gmail.com.
Interviews will be done on a rolling
basis until the position is filled.

Only shortlisted candidates will be
contacted.

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