Customer Experience and Administration Representative Job in Kenya 2020
Career Kenya: Customer Experience and Administration Representative Job in Kenya 2020
Employment vacancy : Today Recruitment Kenya

Olivado EPZ

Customer Experience and Administration
Representative
Reports to Business Analytics Manager
Responsibilities and Duties
·        
Receive, send and record all phone
calls, emails and SMS sent on behalf of and to the company.

·        
Attracts potential farmers by
answering product and service questions and suggesting information about other
products and services such as Orchard management services.

·        
Receive and record any complaints
from farmers and other stakeholders and assign the action point to the
responsible action owners and reviewers.
·        
Provide current and any updates on
payments and harvest; provide farmers statements. Communicate any issues
urgently to the business analytics manager.
·        
Prepare, print and issue farmers
statements on a regular and timely basis.

·        
Update competitor and price matrix
reports.
·        
Work with Field technical officer to
resolve any field, compliance and technical farmer related issues.
·        
Work with team to assist the field
team to make the most efficient.
·        
Administrative work for all the
departments in the organisation based on needs and availability
·        
Any other duties assigned by the line
manager.
·        
A certificate in human behaviour,
organisation behaviour.
·        
Fluent in Kikuyu, Swahili and English
Email your application to: lydia@olivado.com

Closing date: 29 March 2020

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