Customer Service Job in Kenya 2020
Career Kenya: Customer Service Job in Kenya 2020
Employment vacancy : Today Recruitment Kenya
and Improving Customer Service Procedures, Policies and Standards for the
customer service department and the company.
leadership to Customer Service staff.
help to customers using the company’s products and services.
customer surveys to measure customer satisfaction and improve services.
telephone, email, letter and face-to-face inquiries from customers.
accurate records of discussions or correspondence with customers.
and solving customers’ problems which may be complex or long-standing,
that have been escalated by customer service analysts.
reports and other data to determine the level of customer service the
company is providing.
management reports on customer service.
with business and technical teams on the company’s services and keep up to
date with changes.
required training to staff to deliver a high stand of customer service.
management with recommendations on the strategic plans for customer
communication between all the company departments is maintained
effectively in order to ensure quality services.
in Business Administration or Business Management from a recognized University.
years’ Customer Service Management experience in a fast pace
listening skills for effective communication.
patience, politeness, tact, and diplomacy when dealing with difficult
to work well under pressure.
have good presentation/customer –facing skills including writing skills.
and planning skills to develop customer service procedures, policies, and
thinking to able to come up with new ideas to improve customer service
with abilities to engage with other professionals at different levels.
skills and an ability to supervise and lead a team of customer service
Candidates best fit for the role are required to submit an
application letter and updated CV to email@example.com by
31st March 2020.