Customer Service Job in Nairobi Kenya 2020
Career Kenya: Customer Service Job in Nairobi Kenya 2020
Employment vacancy : Today Recruitment Kenya

Job Title: Customer Service Coordinator

Recruiter: Stratostaff East Africa

Offer: Negotiable.

Profile Introduction: Our client, a manufacturer in commercial refrigeration and a
leading glass producer is seeking to recruit a Customer Service Coordinator.
Role Summary: Reporting to
the Customer Services Supervisor, the role will be the first link between the
client’s customer who is providing field service to and managing daily calls
logging in eService and Pocketbiz.
Qualifications / Requirements
National diploma
Minimum of 3-5 years’ experience in
the Customer service role
Stock control essential good
forecasting skills.
Good understanding of inventory
management systems
Excellent PC skills with above
average understanding of excel
General coordination between Client
Daily Pocketbiz- call creation
Pocketbiz- call creation PM
Pocketbiz -Record verification for
MSP invoicing Repairs & PM
Pocketbiz- Matching spare in system
with MSP invoices
Daily monitoring of MSP OTRR and PM
Customer daily ground issue resolution
MSP daily ground issue resolution
Market visit with Customer
Market visit with MSP
Constant support to MSP for spares
Excellent communication skills.
Team and integrated working.
Result oriented.
Ability to look for continuous
Analytical and numerical skills.
Sound business and professional
If you are qualified and up to the
challenge send your Resume and Cover Letter to by
3rd April 2020.
Please note that only qualified
candidates will be contacted.

Stratostaff is an Equal Opportunity


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