Title: Customer Service
Representative

Industry: Financial
Services

Location: Nairobi

Salary: Competitive

Our client is a financial institution that provides tailor-made
financial services such as credit and saving services as well as insurance
services to customers across the country.

They seek to hire Customer Service Representatives who will be
responsible for establishing, retaining, and deepening customer relationships
by performing efficient and accurate banking transactions; and opening and
closing accounts in support of the Sacco goals and objectives.

Key Responsibilities

·        
Accurately open and close accounts in accordance with operating
controls, including legal, corporate, and regulatory procedures to ensure the
safety and security of customer assets.

·        
Demonstrate knowledge and understanding of the new accounts
system database to manage and maintain customer account information

·        
Assist customers with telephone inquiries to provide solutions
to their banking needs

·        
Assist customers with routine account-related requests; research
and resolve account service inquiries/issues; and respond to client inquiries
promptly, effectively, and professionally

·        
Perform teller responsibilities

Skills &
Qualifications

·        
Bachelor’s degree from a recognized University in Arts,
Humanities, Information Technology, Banking, Finance, and or any related field.

·        
Masters Degree will be an additional advantage

·        
A minimum of 2 years experience performing teller
responsibilities, and a minimum of 1-year experience performing as a bank
customer service representative or similar capacity.

·        
Excellent planning, organizational skills with high integrity

·        
Self – motivated and confident

·        
Results driven individual with a strategic approach to achieving
their objectives

·        
A Team player with good interpersonal and communication skills

How to Apply

If you are up to the challenge, possess the necessary
qualification and experience; kindly send your CV and Professional Certificates
quoting the job title (Customer Service Representative) to
careers@metropal.co.ke by Friday 22nd January 2021.

Only shortlisted candidates will be contacted.