Front Office Executive Job in Nairobi 2019
Career Kenya: Front Office Executive Job in Nairobi 2019
Employment vacancy : Today Recruitment Kenya

Job Summary

The job holder is responsible for
timely and accurate preparation of customer orders accordingly.
·        
Warmly greeting clients, walking them
to the proper beauty station and alerting assigned beauticians of their arrival

·        
Booking and confirming appointments
via phone and email

·        
Processing transactions (cash and
credit cards) and issuing receipts
·        
Offering beverages and chatting with
clients who are in the waiting area
·        
Welcoming walk-ins, answering
questions about services and scheduling appointments based on availability
·        
Updating client records with contact
and billing details, appointments and services offered
·        
Maintaining a tidy reception area
·        
Order business cards, brochures and
stationery as needed
·        
Man the front office and operate the
switchboard
·        
Responding to customer queries
·        
Managing correspondence and dispatch
both internal and externally
·        
Liaising with various service
providers
·        
Maintaining files, materials,
information, schedules and related data
·        
Maintains office hygiene
·        
Support staff on admin and
operational issues
·        
Report writing and report generation
when required
·        
Front office management to include:
Ensure reception area is tidy, offering coffee and tea for visitors
·        
Perform basic bookkeeping, filing,
and clerical duties.
·        
Diploma in Hotel Management/Front
Office Operations
·        
Two years experience in a similar
role and proven track record may be considered in lieu of specialised education
·        
Preferably as Section Head in 5-star
property.
·        
Good Communication skills Knowledge
and experience in the use Fiderio and Opera Proficiency in Excel and Word.
·        
Presentable, well spoken individual
·        
Pleasant and outgoing personality
Mature & Customer focused.
·        
Excellent grooming skills and must be
well versed in professional and personal etiquette
·        
Fluent speech skills

If you are interested in the position
and have the skills and talents we are looking for, Please send a copy of your
updated resume to eplvacancies@gmail.com with the job title FRONT
OFFICE EXECUTIVE
 as the subject by 29th November 2019. Only successful
candidates will be contacted.

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