Front Office/Receptionist, Customer Care Assistant Job Vacancy at Home Afrika Kenya Jan 2019

Front Office/Receptionist, Customer Care Assistant Career vacancy  in Nairobi 2019 

Home Afrika is a property development company incorporate in 2008, founded on key principles of “homes for all” and “economic empowerment”. Home Afrika seeks to create communities around Africa by providing, quality, sustainable and affordable housing through long term positive societal impact, and synergy in our partnerships, integrity, fairness and discipline.

Front Office/Receptionist

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Location Nairobi
  • Job Field Customer Care

Responsibilities

  • Responsible for handling front office reception, welcoming visitors and offering them refreshments.
  • Answering the office line telephone calls, responding to various inquiries or complaints and routing calls to specific staff in the  company.
  • Responsible for responding to inquiries on the company’s email by  checking, sorting and forwarding emails to the relevant individuals in the company.
  • Monitoring office supplies, preparing office budget and restocking supplies when they are depleted.
  • Receive letters, packages and documents dropped at the office and distributing them to the relevant staff.
  • Coordinate with the support staff to ensure the office area is tidy and the files are organised and kept safely.
  • Ensure that the office facilities and equipment’s are well maintained and undergo regular maintenance when needed.
  • Ensure the front office desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets).
  • Calling out specific staff whenever they have visitors.

Requirements

  • Efficient in both written and oral English
  • Experience as a receptionist Added Advantage
  • Certificate in any post secondary course

Customer Care Assistant

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Location Nairobi
  • Job Field Customer Care

Responsibilities

  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
  • Troubleshoot customer issues over the phone.
  • Maintain a balance between company policy and customer benefit in decision making.
  •  Handles issues in the best interest of both customer and company.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

Requirements

  • Efficient in both written and oral English
  • Experience as a receptionist Added Advantage
  • Certificate in any post secondary course

How to Apply

Kindly send your CV to homeafricajobs@gmail.com

 







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