Group Leader / Tour Leader Job in Kenya 2019
Job Employment Kenya: Group Leader / Tour Leader Job in Kenya 2019
Job Description: Today Work Kenya

Peak DMC East Africa



Group Leader / Tour Leader
Position Purpose: To ensure the overall successful operation of each trip as
detailed by PEAK DMC management with particular reference to the health, safety
and enjoyment of the group members.
Qualification and Experience

·        
Diploma or equivalent in tour
guiding/operations from a recognized institution

·        
Level 2 Senior First Aid Certificate
(must be completed prior to commencement)
·        
Demonstrated experience working and
developing rapport with, a broad range of individuals and groups
·        
Passion for travel in the PEAK
Adventure Group style and travel experience in the areas of PEAK DMC operations
·        
Basic computer skills including
email, word and excel
·        
Excellent English language skills
Other Skills and Attributes
·        
An understanding of and commitment to
PEAK DMC’s Responsible Travel philosophy
·        
High standards of customer service
·        
Sound leadership skills
·        
Ability to work independently and
problem solve
·        
Excellent organisational skills
·        
Experience in budgeting and handling
large sums of money
·        
An ability to communicate with people
from varied cultures and backgrounds
·        
To be physically fit and healthy to
withstand the combination of long hours, and often mentally and physically
challenging conditions
·        
Sense of humour.
·        
Current passport
·        
Tourism license
·        
Consent for a criminal records check
and medical examination
Annual Operational Accountabilities
·        
To consistently deliver a high level
of Customer Service and Passenger Satisfaction.
·        
To run all trips to Budget in
accordance with PEAK DMC accounting procedures.
·        
To run trips in adherence to PEAK DMC
Itineraries Guidelines and policies and company values
·        
To carry out administrative
requirements in a thorough and timely manner.
·        
Passenger feedback.
·        
Monthly report from accounts dept.
Passenger feedback and reporting from RT Co-ordinator, OM, Sales Staff, etc.
Complaint letters from travelers and agents.
No of incidents resulting from trips led.
OM reports and reviews – feedback from associated departments eg; accounts.
Annual Project Accountabilities OR
Performance Pay Goals
To consistently deliver a high level
of Customer Service and Passenger Satisfaction.
·        
Day to day leading in an organised
and professional manner.
·        
To continually update and increase
local knowledge of region/s by actively researching information in books,
magazines, internet and interaction with local communities.
·        
To research and produce articles and
interest sheets to add to the PEAK DMC Leaders Website “data bank”.
·        
To provide regular briefings to
passengers.
·        
Actively assist travelers when
problems occur.
·        
Take into account needs of
individuals as well as the group.
To run all trips to Budget in
accordance with PEAK DMC accounting procedures.
·        
Provide accurate emailed accounts
within 2 days of a trip finishing.
·        
Keep up to date with most recent
costings.
·        
Keep additional costs (e.g. office)
to a minimum where possible.
To run trips in adherence to PEAK DMC
Itineraries Guidelines, Policies and Company Values.
·        
To be aware of current PEAK DMC
Policy and Guidelines relevant to leading and to act within these at all times.
·        
To develop and maintain good working
relationships and communication with local operators, fellow leaders and PEAK
DMC management.
·        
To uphold and promote Responsible
Travel practices and adherence to Company Values by acting as a role model to
other leaders and travelers by demonstrating respect for local people, customs
and environments.
·        
Initiating and/or participating in RT
projects.
·        
To ensure the safety and wellbeing of
PEAK DMC travelers by leading trips in accordance with PEAK DMC’s Safety
policy.
·        
Be mindful of the safety of travelers
at all times and to take preventative measures to ensure your own safety as
well as that of your group members.
·        
To facilitate interaction with local
communities by initiating activities that bring travelers into contact with
local communities, e.g. market visits
·        
To develop language skills in order
to act as an interpreter / “go-between”.
·        
To ensure group members also adhere
to PEAK DMC Policy and Guidelines wherever relevant and to act upon behavior
that contravene these.
To carry out administrative requirements
in a thorough and timely manner.
·        
Administrative requirements include;
loading passenger insurance and next of kin details onto the web, bookings,
trip reports, etc.,
·        
To communicate with PEAK DMC Office
staff, management and fellow leaders in a regular and timely manner.
If you meet the above qualifications
Send your applications to irene.omune@peakdmc.com

Applications will be accepted up to
23/03/2019.

CLICK HERE TO APPLY ONLINE







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