Jobs Vacancy Kenya 2019
Job Employment Kenya: Jobs Vacancy Kenya 2019
Job Description: Today Work Kenya

Fuzu Exclusive


Salary rangeConfidential | Contract type: Permanent

You have 2 days left to apply for this job.

A hotel porter, also called a hall porter or bellboy, works at the front-line of hotel services and has a lot of contact with guests and is responsible for a variety of tasks aimed at ensuring the customer’s stay is a relaxed and enjoyable one.
Among the duties that hotel porters will perform are carrying the customer’s luggage to the room and demonstrating how the features of the room (ventilation, television, lights and so on) work. They may also provide a primary point of contact for customers seeking information on the local area and attractions, and may be called upon to book tickets for attractions and arrange transportation for customers. They deliver newspaper, letters and parcels to customers’ rooms, as well as run any errands that may be asked of them (picking up dry-cleaning, for example).

  • Have worked at grade 1 – 2 in the hotel industry at an Equivalent or higher brand hotel
  • Clearly Demonstrated customer Service skills and talent

  • Pass in KCSE

  • Have undertaken either internally or through other sources the following course:

  • Customer Care / Hospitality

  • Communications Skills

  • To greet all guests on arrival as per standards instructed
  • To welcome guests warmly and courteously to the Hotel by ensuring that all guest checking in are served with a welcome drink
  • To escort guest to their allocated rooms as per standards instructed and carry out room orientation
  • To tag all guest luggage with guest name and room number and deliver the luggage in the allocated rooms on guest arrival
  • To collect baggage from a departure room as per instruction from the front desk
  • To assist during room changes
  • To ensure the safety and security of guest baggage in the luggage room
  • To ensure that the lobby, lobby seating and reception area is clean and orderly at all times
  • To bid a warm farewell to each guest on departure
  • To carry out any duties assigned by the supervisor
  • To follow the house rules and policies laid down by the management

Required education: High, secondary school
Required relevant work experience: 2 years
Required languages: English (Spoken: fluent | Written: fluent)


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