NGO Jobs in Kenya – NCCK 2019
Job Employment Kenya: NGO Jobs in Kenya – NCCK 2019
Job Description: Today Work Kenya

Assistant Manager



Reports
to: Hotel Manager
Title
of immediate supervisor: Manager Jumuia Resort

Overall
assistance of the operations and management of the Hotel



·        
Assist the Hotel Manager in
supervision of day-to-day operations.
·        
Monitors the performance of food and
beverage through the efficient maintenance of control procedures established by
the company.
·        
Calculates and generates daily food
cost reports to Management and Chef.
·        
Receives and resolves or assists the
Hotel manager in resolving guest complaints and service recovery process.
·        
Liaises with purchasing team as well
as chefs to ensure accurate  costing for food and beverage
·        
Ensures accurate preparation of all
paperwork associated with the movement of all food and beverage stocks to
outlets
·        
Monitors food and beverage
performance through analysis of daily food covers, sales and cost reports
·        
Undertakes stock takes and produces
food stock summaries
·        
Controls food and beverage budget
expense lines by ensuring they prepare P&L account for each conference
account.
·        
Monitors variances in Food and
Beverage stocks and reports any suspected pilferages. Assist the Hotel Manager
in in all aspects of business planning.
·        
Takes a proactive approach to
activity concerned by Cost Control, anticipating potential opportunities.
·        
Ensures Food and Beverage and
Conference numbers and Revenues are captured by the system.
·        
Provide effective leadership to hotel
team members.
·        
Performs sudden audits on rooms and
public area cleanliness and other operating areas
·        
Delivers to tight deadlines
·        
All Other duties as assigned by
management from time to time.
·        
Degree and Diploma in Hotel
Management or Similar Field
·        
Atleast 5 years experience in
Managing Operations of a Hotel with strong emphasis in Food and Beverage.
·        
 Must have worked in a similar
position for at least two years
Other Competencies/Abilities/Skills Required 
·        
Strong and confident personality
coupled with the ability to work as part of a team
·        
Strong management skills,
·        
ability to appropriately assign or
delegate work and authority to others in the accomplishment of goals
Senior Resource Mobilization Officer
Reporting
to the Programs Director, the incumbent is responsible for providing leadership
in the resource mobilization strategy in response to the emerging opportunities
and challenges. The incumbent will serve as the resources mobilization focal
point for NCCK Programme activities and operations.
Development of a Resource Mobilization Strategy/Policy
·        
Facilitate the development of a NCCK
Resource Mobilization Strategy that ensures there is a clear, systematic,
predictable and well-coordinated approach to soliciting, acquiring,
utilization, management and reporting funding from development Partners.
·        
Work with each staff responsible for
Thematic/Result Areas to identify key funding gaps both in relation to Head
Office and Regional Offices;
·        
Develop a 5-year funding needs
assessment for NCCK
·        
Develop a Resource Mobilization
Manual that includes standard operating procedures and processes; and define
the direction of resource acquisition and utilization.
·        
Establish a Framework for Dialogue
with Development Partners and local partners
Operationalization of the Strategy/Policy
·        
Lead the implementation of the
Resource Mobilization strategy developed for NCCK Programmes.
·        
Establish and implement strategies
and approaches that mobilize local resources
·        
Proactively identify funding
opportunities, as soon as or ideally before they become public knowledge.
·        
Constantly scan the horizon, network
and solicit donor intelligence and share information on donor profiles
(policies, preferences, geographical focus),
·        
Develop and Strengthen Partnerships
for Joint Proposal Writing especially with credible organizations in the
country.
·        
Organize resource mobilization events
e.g. Donor Round Tables.
Communications and Information Flow on Resource
Mobilization
·        
Improved communication and
information flow by developing an information by developing an information
package outlining NCCK capability statement, structure, focus areas, past
experience, case studies, contextual analysis etc. to help address information
gaps and improve awareness about its existence and operations.
·        
Establish a Knowledge Management
System witha repository for donor profiles, proposal templates and NCCK
information. Modules on proposal writing could also be included.
·        
Increase the Use of NCCK Official
Website as a premier vehicle for communicating to external audiences, including
potential donors. Give input to the website administrator and provide services
and tools to facilitate donor decision-making; including contact details for
senior programme staff; develop and implement a standard operating procedure
(SOP) for updating, posting and renewing information on the website.
Capacity for Resource Mobilization
·        
Build staff capacity on resource
mobilization at all levels, including development of tools and skills to aid
staff in resource mobilization.
·        
Clarify Roles and Responsibilities by
clearly articulating and describing the roles and responsibilities for staff in
resource mobilization at various levels i.e. national, regional and county.
·        
Internally, build a case for Resource
Mobilization by sensitizing staff on the proposition for mobilizing resources;
and getting key individuals to understand and fully embrace the concept and the
roles and responsibilities associated to resource mobilization.
·        
Build the capacity within NCCK
Secretariat team and strengthen the skills needed to generate additional
funding.
·        
Maintain relations with donors and
ensure they are informed on important operational Issues.
·        
Actively liaise with NCCK service
departments, particularly with Finance and Operations to ensure proper
allocation to overheads and ensure consistent flow of information to donors.
·        
Analyze proposals and finalize
negotiations for contributions.
·        
Provide appropriate follow-up on all
pending matters related to expenditure and monitor the fulfilment of all
contractual obligations.
·        
Identify/define potential Funding
Scenarios from which the program can be redirected (e.g. best, medium, worst
cases, etc.)
Undertake any other assignment as may be directed by the
Management from time to time.
Level of Education/Academic Qualification
·        
Bachelor’s Degree in Social Sciences
or its equivalent from a recognized University
·        
Diploma in Project Management is an
added advantage
·        
Master’s Degree in Social Sciences is
an added advantage
Other Competencies/Abilities/Skills Required
·        
Ability to plan and organize work
programme; ability to work with minimum supervision under own initiative; tact
and ability to work harmoniously with people of different national and cultural
backgrounds; demonstrated problem solving skills ability to conceptualize
issues, think in abstract terms, and analyze numerical data.
·        
Excellent analytical, communication
and writing skills.
·        
Strong management and leadership
skills.
·        
Proficiency in Windows, MS Office
(Word, Excel, PowerPoint, Outlook).
·        
Skill in developing sources for data
collection; good interpersonal skills; ability to work in a multi-cultural team
environment.
·        
Knowledge of national and county
level context in relation to NCCK thematic/result areas.
·        
Ability to work well with others and
develop and maintain compatibility among programme staff, consultants, partners
and beneficiaries.
·        
Strong planning and organizational
skills.
·        
Working knowledge of churches and
church related institutions.
·        
Highly motivated team player, with
strong interpersonal skills and ability to network and to maintain close and
collaborative relations with donor partners.
Relevant Job Experience 
·        
At least three to five years’
experience in the development sector, preferably in international, development
donor assistance programmes, fundraising, resource mobilization, UN system
operations
·        
Experience in partnership building,
capacity building, networking and donor relations
·        
Experience in project management.
·        
Fluency in English language and
working knowledge of Kiswahili is crucial.
Reports
to: Hotel Manager
Title
of immediate supervisor: Manager Jumuia Resort
Overall
assistance of the operations and management of the Hotel
·        
Assist the Hotel Manager in
supervision of day-to-day operations.
·        
Monitors the performance of food and
beverage through the efficient maintenance of control procedures established by
the company.
·        
Calculates and generates daily food
cost reports to Management and Chef.
·        
Receives and resolves or assists the
Hotel manager in resolving guest complaints and service recovery process.
·        
Liaises with purchasing team as well
as chefs to ensure accurate  costing for food and beverage
·        
Ensures accurate preparation of all
paperwork associated with the movement of all food and beverage stocks to
outlets
·        
Monitors food and beverage
performance through analysis of daily food covers, sales and cost reports
·        
Undertakes stock takes and produces
food stock summaries
·        
Controls food and beverage budget
expense lines by ensuring they prepare P&L account for each conference
account.
·        
Monitors variances in Food and
Beverage stocks and reports any suspected pilferages. Assist the Hotel Manager
in in all aspects of business planning.
·        
Takes a proactive approach to
activity concerned by Cost Control, anticipating potential opportunities.
·        
Ensures Food and Beverage and
Conference numbers and Revenues are captured by the system.
·        
Provide effective leadership to hotel
team members.
·        
Performs sudden audits on rooms and
public area cleanliness and other operating areas
·        
Delivers to tight deadlines
·        
All Other duties as assigned by
management from time to time.
·        
Degree and Diploma in Hotel
Management or Similar Field
·        
At least 5 years experience in
Managing Operations of a Hotel with strong emphasis in Food and Beverage.
·        
 Must have worked in a similar
position for at least two years
Other Competencies/Abilities/Skills Required 
·        
Strong and confident personality
coupled with the ability to work as part of a team
·        
Strong management skills,
·        
ability to appropriately assign or
delegate work and authority to others in the accomplishment of goals
To
ensure that all the In and Out patients are given quality and informed care
·        
Facilitate cordial interaction
between doctors and staff to create a harmonious and pleasant work environment
at the hospital.
·        
Monitor on a daily basis with the
Consultants, Medical officers and Clinical officers of the hospital to solve
any issues or requirements.
·        
Introduce new medical systems or
processes into the hospital after discussion with the clinical team.
·        
Improve the utilization of facilities
by increasing the community based doctors.
·        
Regular review of quality standards
and necessary steps for the accreditation of the hospital under various
authorities.

·        
Co-ordinate with other centres to
facilitate maximum referral business for the development of the hospital.
·        
To develop the daily and weekly on
call duty for the Consultants, Medical officers and Clinical Officers
·        
Ensure that the hospital has the
required medical equipments and get them if required through a proper justification
for the requirement.
·        
Ensure a timely solution for any
grievance that has aroused from a patient related to clinical practices.
·        
To co-ordinate and inform the doctors
for their presence in case of any medical camps / screening tests are organized
by the hospital.
·        
Conduct regular meetings among the
doctors to discuss on the happenings inside the hospital and also to derive
remedial measures to ensure efficiency and smooth operations.
·        
Organizing CME programs inside the
hospital either with internal doctors or external speakers.
·        
Responsible for all medical services
of the group.
·        
To ensure that the strategic,
business objectives and values are put into practice.
·        
To develop and implement standard
operating systems (SOPs) for all the departments
·        
Responsible for implementing and
achieving the hospital and departmental policies, objectives and operational
procedures through department Heads.
·        
Review, monitor, and revise policies
and procedures in coordination with the management.
·        
To develop business plans and specify
individual staff target to pave way for achieving the overall departmental
objectives and targets.
·        
To develop key operational metrics to
improve the efficiency and turnaround time.
·        
To anticipate bottlenecks in the
departmental operations and put in place back-up plans.
·        
To religiously work on cost control,
without compromising on service and quality.
·        
Ensure that regular meetings are held
with the concerned consultants, functional heads and staffs to review the daily
functioning of the hospital and obtain feedbacks and put necessary corrective
strategies in the action plan.
·        
To build strong employee / patient /
hospital / doctor relationship.
·        
Ensure that the service offered far
exceeds the guest’s expectations.
·        
Overall responsible for patient /
attender satisfaction across the assigned verticals and ensure that all guests
complaints are handled promptly and effectively.
·        
To be responsible in managing all
medico legal cases in coordination with the hospital administrator and legal
team
·        
To always keep the management
informed of key issues and implement their feedback.
·        
To ensure smooth day to day
functioning of the department / verticals assigned.
·        
Responsible for ensuring the
availability of sufficient health care staff to carry out the administrative
tasks efficiently and effectively.
·        
Responsible to supervise the staffs,
maintain discipline and appraise their performance from time to time in
coordination with HR.
·        
Ensure maintenance of highest
standards of hygiene and cleanliness.
·        
Maintain an efficient patient feedback
and response system to gather feedback and respond to problems in a timely
manner.
·        
Monitor the performance of the
hospital in terms of revenue & profitability against targets and take
corrective steps as required.
·        
Undertake cost optimization initiatives
such as reducing the usage of consumables, monitoring fixed costs, variable
costs, overheads etc.
·        
Oversee duty rosters in order to
ensure effective utilization of manpower.
·        
Manage the outsourced staff and
ensure efficient running of the hospital.
·        
Strategic management and decision
making shall be done to increase in the patient flow, revenue of the centre and
satisfaction of the patients.
·        
Data management, analysis and
interpretations of the hospital, and develop strategies for up lifting and
reporting the same to the Hospital administrator / CEO / Board of Directors.
·        
Supportive for projects, facilities,
maintenance, finance and accounts, purchase, marketing etc.
·        
Any other job advised by hospital
administrator from time to time
Level of Education/Academic Qualification
·        
Master degree in any discipline of
Medicine
Specialised Training/Professional Qualifications
·        
Degree in Hospital Management
Other Competencies/Abilities/Skills Required
·        
Knowledge in Medical services
·        
Administrative skills
·        
Leadership trait
·        
Self-motivated and quick to take
initiative
Relevant Job Experience 
·        
Must have worked in a similar
position for at least five years
Authority Decision Making
·        
The position involves making
recommendation to the Hospital administrator / CEO / Board of Directors on
issues relating to the day to day clinical operations of the hospital
Special Working Condition
·        
Works in an environment where there
is high risk to disease and epidemics.
·        
To ensure that the strategic,
business objectives and values are put into practice
·        
To develop and implement standard
operating systems (SOPs) for all the departments under operations.
·        
Responsible for implementing and
achieving the hospital and departmental policies, objectives and operational
procedures through department Heads.
·        
Review, monitor, and revise policies
and procedures in coordination with the management.
·        
To develop business plans and specify
individual staff target to pave way for achieving the overall departmental
objectives and targets.
·        
To develop key operational metrics to
improve the efficiency and turnaround time.
·        
To anticipate bottlenecks in the
departmental operations and put in place back-up plans.
·        
To religiously work on cost control,
without compromising on service and quality.
·        
Ensure that regular meetings are held
with the concerned consultants, functional heads and staffs to review the daily
functioning of the hospital and obtain feedbacks and put necessary corrective
strategies in the action plan.
·        
To build strong employee / patient /
hospital / doctor relationship.
·        
Ensure that the service offered far
exceeds the guest’s expectations.
·        
Overall responsible for patient /
attender satisfaction across the assigned verticals and ensure that all guests
complaints are handled promptly and effectively.
·        
To be responsible in managing all
medico legal cases in coordination with the medical administrator / CEO / Board
of Directors.
·        
To always keep the management
informed of key issues and implement their feedback.
·        
To ensure smooth day to day
functioning of the department / verticals assigned.
·        
Responsible for ensuring the
availability of sufficient health care staff to carry out the administrative
tasks efficiently and effectively.
·        
Responsible to supervise the staffs,
maintain discipline and appraise their performance from time to time in
coordination with HR.
·        
Ensure maintenance of highest
standards of hygiene and cleanliness.
·        
Maintain an efficient patient
feedback and response system to gather feedback and respond to problems in a
timely manner.
·        
Monitor the performance of the
hospital in terms of revenue & profitability against targets and take
corrective steps as required.
·        
Undertake cost optimization
initiatives such as reducing the usage of consumables, monitoring fixed costs,
variable costs, overheads etc.
·        
Oversee duty rosters in order to
ensure effective utilization of manpower.
·        
Manage the outsourced staff and
ensure efficient running of the hospital.
·        
Develop and implement systems,
policies, protocols for smooth functioning.
·        
Strategic management and decision
making of the region for increase in the patient flow, revenue of the centre
and satisfaction of the patients.
·        
Data management, analysis,
interpretations and develop strategies for up lifting and reporting the same to
the CEO / Board of directors.
·        
Supportive for projects, facilities,
maintenance, finance and accounts, purchase, marketing etc.
·        
Corporate relations – TPA /insurance
and corporate patient care and payment follow-up.
·        
Hold responsibility for
service-quality standards and adherence to budgetary restrictions of security,
housekeeping, food & beverages, engineering, hospital support services,
patient care services and ancillary business services.
·        
Act as custodian of all government
and statutory compliances for non-medical services.
·        
Short-list, train, schedule and
motivate all manpower (including contracted) for all non-clinical departments
(that come under incumbent’s direct purview) and get maximum output with
respect to time and service standards.
·        
Maintain good rapport with the
community, church leaders and other important person in and around vicinity in
order to run the hospital functions smoothly.
·        
Any other job advised by CEO/Board of
Directors from time to time
Level of Education/Academic
Qualification
·        
At least Secondary School Education
(KCSE).
Specialised Training/Professional
Qualifications
·        
Degree in Hospital Management
Other Competencies/Abilities/Skills
Required
·        
Knowledge in Financial Management
·        
Knowledge in Marketing Skills
·        
Self-motivated and quick to take
initiative
Relevant Job Experience 
·        
Must have worked in a similar
position for at least fthree years
Authority Decision Making
·        
The position involves making
recommendation to the CEO/Board of Directors on issues relating to the day to
day operations of the hospital
Special Working Condition
·        
Works in an environment where there
is high risk to disease and epidemics.
This position is full-time on two
years contract basis renewable subject to the availability of funds. Candidates
wishing to be considered for this oppotunity should fill the
attached NCCK Job
Application Form
(Click
Here to Download). 
 Convert it to PDF and send it 
 to recruitment@ncck.org  indicating
job title in the email subject line. The application forms to be received not
later than
 12.00 noon on 
26
th April 2019. Only short listed candidates will be contacted.

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