Recruitment by Safaricom Nairobi, Kenya 2019
Job Employment Kenya: Recruitment by Safaricom Nairobi, Kenya 2019
Job Description: Today Work Kenya

HR Service Delivery

We are pleased to announce the
following six month fixed term contract vacancy in the HR
Operations within the Resources Division. In keeping with our current
business needs, we are looking for a person who meets the criteria indicated
Brief Posting Description

Reporting to the HR Service Delivery Manager, the employee will be responsible for HR service delivery
for both internal and external customers.

Provide 1st level
operational support across the business and externally in various HR services.
Generating and replacing staff
identification badges.
Responsible for provision of HR
Administration services to support initiatives from HRBP’s and Centers of
Responsible for identifying and
resolving client service issues and challenges on a daily basis.
Updating, verifying and endorsing all
documented correspondence coming into HR Operations for filing in the personnel
Up to date staff record maintenance
on both Oracle HR System and staff personnel files.
Putting in place a filing plan for
any documents that cannot be filed within the SLA and share with stakeholders.
Support staff with medical related
queries that come through the HR service desk.
Bachelor’s Degree preferably in Human
Resource Management or relevant field.
Strong administrative skills with a
flair for technological enhancements
High multi-tasking, organizational,
communication, and writing skills
Efficient skills in word processing,
spread sheet applications, basic knowledge of internet/e-mail functions and use
of Outlook.
Ability to prioritize multiple
demands, exercise tact and discretion and meet deadlines.
Must be a team player.
We are pleased to announce the
Head of Department – Cyber Security within the Corporate Security Division.  In keeping with our current business needs, we are
looking for a person who meets the criteria indicated below.
Reporting to the Chief Corporate Security Officer, the position holder will be responsible for all security
elements within the Cyber Security Function, designing, implementing and
managing sound Security controls in support of other Business Units.
The role holder will lead overall
management of Safaricom’s Cyber Security Operations, which includes the
following functions: Cyber Strategy & Secure By Design, Cyber Prevent &
Defence Center, Managed Cyber Security Services and Cyber Security Governance
Risk & Control.
Ensure effective implementation of
Security within the company, for the benefit of Strategic Business Units,
ensuring that all risks are effectively managed or mitigated.
Identify and promote industry best
practice for cyber security strategy, and security risk management for
Implementation, monitoring and
management of security aspects of Network & IT infrastructure and
applications including vulnerability assessments, penetration testing and
resolutions on all technical systems.
On a regular basis, facilitate the
development and review of security infrastructure, application, people and
financial plans and policies in line with Divisional and Company objectives.
In collaboration with stakeholders,
ensure adequate budget, resource and management focus on cyber security risks.
Develop and manage a team to provide
timely and comprehensive support to projects and internal business users on
issues relating to IT Security.
Development and analysis of relevant
management reports on various key aspects of the section’s responsibilities
10+ years’ experience in a large IT
environment with at least 5 years of which should be in a senior leadership
Minimum of 5 years focused Cyber
Security management experience
Deep technical understanding of
security vulnerabilities and risks, as well as countermeasures and compensating
Subject Matter Expertise (SME) in at
least three (3) of the following domains: platform security, network security,
application security, data security, cloud security, database security, user
access management or embedded device security
Expert knowledge in industry standard
security frameworks such as ISO, GDPR, NIST, OWASP etc.
Experience leading incident response
and forensics investigations
Executive level leadership,
organizational, negotiation, communication and presentation skills required,
including experience with customer and supplier contract negotiations
Reporting to the Manager- Infrastructure Support, the position holder will be responsible for System
support, monitoring and administration of Safaricom UNIX/Linux based
servers and Storage.  This includes general system administration tasks,
software and hardware support, system configuration, backups, system
monitoring, performance tuning, troubleshooting, skills transfer and customer
management.  Configuration management and documentation.
 Administering, configuring and troubleshooting servers
based on UNIX/Linux and Virtualization. This includes response, problem
resolution and escalation of server issues;
Analysis of server hardware and
operating system software. This includes implementation of tactical service
improvements, upgrades and system patching;
Liaise with users, hardware and
software vendors and internal systems owners to fine tune systems hardware and
software for all systems;
Operations of backup tools and
testing of disk and data recovery;
Provide solutions on all business
systems. Prompt restoration of lost data for the business;
Backup, hardware and software
Maintenance of systems documentation
and procedures;

Technical support for assigned
company initiatives and projects. Participation in feasibility studies and testing
for new IT infrastructure components;
Degree in Computer Science or
4 years experience as Systems
administrator in a multifaceted business environment with integrated/mixed
Windows, UNIX/Linux,  SAN/NAS and Virtualized environment;
Strong in UNIX/Linux Servers and Storage Systems Administration including certification;
System Administration Techniques –
understanding OS Performance,  IBM AIX, Linux Enterprise, Server
Hardware and Storage;
Knowledge in SAN and NAS is
We are pleased to announce the
following vacancy within the `
Security Department within the wider Corporate Security Division.
 In keeping with our current business needs, we are
looking for a person who meets the criteria indicated below.
Reporting to the Head of Department – Cyber Security, the Managed Cyber Security Services Senior Manager is
the key player in the Managed Cyber Security Services Team for the client,
serving as the delivery management focal point for operational governance and
oversees the day-to-day activities of the delivery team.
The Managed Cyber Security Services
Senior Manager will oversee the Managed Cyber Security Section, in developing
and maintaining the overall service delivered by the team to its clients,
ensuring the services delivered meet the client requirements, support the
overall business plan and are cost effective, ensuring the section is meeting
its strategic objectives.
Also in this role, the Managed Cyber
Security Services Senior Manager will be accountable for all initiatives geared
towards the building and maintenance of the services that will be delivered as
part of the overall Section. The Senior Manager will lead in the management of
all tasks, working with service delivery teams, peers and clients to ensure
that the information and services implemented are delivered and operating
smoothly. S/He will manage all commercial & technical aspects of the sales
cycle, and will play a leading role in the development of the Managed Security
pre-sales organization.
The person in this functional role
will need to be knowledgeable in all aspects of commercialisation, design and
implementation of complex security value propositions.
Provide oversight and management for
operational Managed Cyber Security activities, processes and polices as
Work to build out and enhance a team
of Managed Cyber Security Services professionals
Own strategic accounts where onsite
personnel are deployed
Perform regular portfolio reviews and
status updates
Oversee sectional tasks as they seek
to leverage existing Cyber Security Infrastructure to deliver solutions that
solve customer problems
Create a climate that fosters
research and development (R&D) efforts in the Managed Cyber Security space,
thus channelling input into the departmental Cyber Security Strategy &
Innovation Roadmap
Act as a primary liaison within the
Cyber Security department, working with service delivery teams, peers and
clients to ensure that the information and services implemented are delivered
and operating smoothly
Bachelor’s Degree in Electrical
Eng./Computer Science/Technology Management (or equivalent) from a recognised
At least one professional Information
Security Qualification: CISM/CISA/CISSP/CEH/CCSP
At least 6+ years of experience in
managed services leadership experience with security or Infrastructure Service
offerings for enterprises, ideally in a cyber-security setting.
Hands-on experiencing in building out
and enhancing a team of managed services professionals
Prior supervisory or technical team
lead experience
Experience in crisis management
Proven hands-on experience in
Microsoft & *nix Operating Systems
Advanced Networking Competencies:
Experience in the use of
vulnerability assessment tools
Proven experience in Security Information
& Event Management Platforms: e.g. Splunk, ArcSight, QRadar, etc.
Proven experience in Cloud
Technologies: Cisco UCS and VMware (or equivalent)
Broad familiarity with Security
Technologies within other disciplines is a definite bonus
Familiarity with Information Security
Management Systems and Standards (ISO 27001, PCI-DSS, etc.)
Working knowledge of the broader
threat landscape and the ability to distil technology trends, and explain
complex behaviours in simple terms
Working knowledge of cloud-based
platforms (e.g. Google Apps, MS Office365, VMWARE, ESXi, AWS, Salesforce,
ServiceNow, Okta, OneLogin, Dropbox, Box, etc.).
Experience with POCs and Demos


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