Chief Innovation Officer 2022
Career Kenya: Chief Innovation Officer 2022
Employment vacancy : Today Recruitment Kenya

HFC Limited, an integrated property and financial
solutions provider has an exciting opportunity in our Technology
Department. We are seeking for talented, dynamic, self-driven and
results oriented individual who is committed to performance excellence
and participating in our growth strategy.


Chief Innovation Officer


Reporting To: Managing Director – HFC

Overall Job Purpose

The Chief Innovation Officer is a strategic
innovation veteran with a career spanning corporate and/or consulting
environments. Experienced in all facets of strategy, solution design,
product development and business growth through innovation, she/he is a
seasoned leader who has cultivated and managed teams across multiple
industry disciplines. This executive is responsible for defining and
fostering a culture of innovation across the overall company, and
fosters and attracts successful innovators and entrepreneurs.

Principle Accountabilities


  • Design, develop and execute the digital banking strategy
  • Leverage market research, and drive market penetration on Mobile Financial Services (MFS)
  • Partner with Go-To-Market and technology teams to implement the
    trade marketing strategy, proof of concepts (PoC’s) and drive market
    acceleration programs
  • Drive business strategy to enhance growth in digital channels
  • Setting strategic and financial plans and objectives for the digital strategy.

Digital Banking Management

  • Drive alliances and grow the bank’s ecosystem and customer value proposition
  • Grow the bank’s agent and merchant network to increase fee income and provide better transactional capabilities to customers
  • Lead project management for key program tasks and milestones
  • Drive superior customer experience and facilitate growth via acquisition, satisfaction and retention of customers

Product Development

  • Define product positioning, pricing and tariff structures, as well
    as launch key offers, services, and promotions to drive uptake
  • Lead in digital innovation in liaison with the marketing team
  • Lead the creation, implementation and evaluation of digital and
    content strategies for clients across various segments and channels

Customer Experience & Relationship Management

  • Understand, define, refine customer segments and develop action
    plans based on insights into customer behaviours and propensities
  • Manage key customer and partner relationships
  • Drive change to self-service digital activities and transaction migration from traditional banking to digital banking

Minimum Qualifications, Knowledge and Experience

  • Bachelors of Commerce, Marketing, and/or Technology related discipline
  • Master in Business Administration
  • 13 years working experience, 5 of which should be at a strategic leadership level

Key Competencies and Skills

  • Deep insights into digital content, digital journeys, and digital
    personalization leveraged by the best digital competitors and the world
    class digital companies.
  • Exposure to banking systems and/or Mobile Financial Services / operations
  • Good understanding of core banking business and systems.
  • Ability to translate the Bank’s corporate strategy into operational plans and performance management programmes.
  • Thorough knowledge of CBK prudential guidelines.
  • Analytical and strategic thinking with ability to work under pressure and tight deadlines.
  • Expert in the social, ecommerce, mobile and broad digital landscape


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