Customer Care Job in Kenya 2019
Career Kenya: Customer Care Job in Kenya 2019
Employment vacancy : Today Recruitment Kenya

Job Title: Customer

Reports To: Head of Operations
Job Objective: Making sure every customer who comes through the door leaves
happy, a customer service provides help and advice whenever they can.
Duties and Responsibilities:

Ensure to provide excellent customer
service through phone, email, chat, etc. in a timely and accurate manner.

Serve as liaison between customer
support team, management and clients to improve customer service and business
Analyze client complaints and provide
appropriate corrective actions.
Assist directly or route clients to
the appropriate personnel for assistance.
Ensure client satisfaction by meeting
their needs in a courteous and timely manner.
Track, follow-up and resolve client’s
outstanding issues in a timely fashion.
Develop customer service programs in
order to provide outstanding service.
Prepare documentation and reports on
routine customer correspondence for future reference purpose.
Assist in training peers on improving
client support service.
Develop and maintain in-depth product
Conduct customer surveys about the
Institution’s service so as to obtain feedback.
Communicate customer feedback to
technical and marketing teams in order to develop processes for better serving
Maintain weekly reports on client
inquiries, responses and feedback so as to develop customer service analytics
and trends.
Possess good communication and
analytical skills
A team player
Ability to adjust priorities and
manage time wisely in a fast-paced environment.
Problem solving skills
Experience in marketing and Business
development in a clearing and forwarding company.
Computer Literacy
Minimum diploma graduate from a
recognized university/college
Minimum of 5 years working
Qualified candidates with Mombasa
origin should send their CV including names of three referees and a daytime
telephone contact and quoting current and expected salary to
Interviews will be done on a rolling
basis until the position is filled.

Only shortlisted candidates will be


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