Directline Assurance Claims Manager Job in Kenya 2019
Job Employment Kenya: Directline Assurance Claims Manager Job in Kenya 2019
Job Description: Today Work Kenya

Directline Assurance Company

We are looking for a motivated and qualified professional to fill the position of Claims Manager.

Overall Purpose of the Job: The Claims Manager is responsible for providing leadership and ensuring smooth running of the Claims Department.

Key Roles and Responsibilities


  • Lead in development and implementation of the legal strategy in order to minimize loss ratio.
  • Develop & implement negotiation strategy to ensure timely settlement of genuine claims within set parameters.
  • Analysis of claims documents to detect fraud.
  • Adequate court preparation and assign advocate based on competence.
  • Oversea court clerk to ensure court proceedings are received on time.
  • Review legal defense strategy to ensure that minimum liability is apportioned to the company or ensure the suits are dismissed.
  • Monitor changes in relevant legislation and the regulatory environment, and advising the company on the impact of such changes.
  • Develop and manage strategic relationship with internal & external stakeholders.


  • Manage and offer guidance to the Claims team to enhance the quality of their work.
  • Manage and offer guidance to the legal team to enhance the quality of their work.
  • Review and constantly improve workflows and business processes to ensure accuracy and effectiveness
  • Conduct audit of the handling of the Companies matters in court
  • Maintain highest level of confidentiality concerning the sensitive, strategic and integral legal & other information, data, decisions and developments taking place at the company.
  • Ensure accurate preparation, and timely submission of claim reports to management and the Board.
  • Any other duties that may be assigned from time to time

Person Specifications

Academic Qualifications

  • Master’s degree preferably MBA will be an added advantage
  • University degree in Law, Business Administration or equivalent from an institution recognized by Commission for Higher Education

Professional Qualifications

  • Diploma in Law (KSL);
  • Member of ICPA(K)


  • MUST have at least five (5) years’ experience in Claims management preferably in a busy insurance company, three (3) of which must be at senior management level.
  • Must be an advocate of the High Court of Kenya with at least 5 years’ post admission experience
  • Excellent knowledge and understanding of contemporary claims management principles & practices and reporting
  • Business/Department strategy formulation and execution
  • Supervisory and leadership skills managing team/department performance and staff

Skills and Attributes

  • High attention to detail and excellent analytical skills
  • High integrity and ethical level; Able to maintain utmost confidentiality of information in their possession
  • Excellent communication, interpersonal, negotiation and presentation skills
  • Self-motivated, confident and outgoing personality
  • Have great attention to detail and able to get things done to completion

Application Instructions

If you qualify for the above advertised role, kindly send us a detailed CV and Application Letter clearly demonstrating your fit as per the roles & responsibilities and the person specifications (academic/professional qualifications, experience, skills & attributes) listed above.

Applications that do not conform to the Application Instructions will not be considered.

Kindly send your application documents to to reach us on or before 5.00pm 1st March, 2019.

Job Summary:
Job Title

Claims Manager

Job Category

Business Administration

Job Type


Company / Organization

Directline Assurance Kenya

Approx. Salary


Job Opening Date


Job Expiry Date


Job Details
Job Location


Nairobi, Kenya


Nairobi County



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