Front Office Job in Kenya 2019
Career Kenya: Front Office Job in Kenya 2019
Employment vacancy : Today Recruitment Kenya

Our client in the hospitality industry is looking hire a Front Office Manager.

Reports to: This position reports operationally to the Resident Manager and/or
the General Manager.

The Hotel Front Office Manager is tasked with making sure
that the Front Office – the place where guests first come into contact with the
hotel and staff – runs smoothly and effectively

  • Managing
    and training the Front Office staff
  • Ensuring
    the front desk provides a professional and friendly service for guests
  • Dealing
    with guests
  • Acting
    as liaison between General Manager and staff
  • Schedules
    the front office staff.
  • Supervises
    workload during shifts.
  • Evaluates
    the job performance if each front office employee.
  • Maintains
    working relationships and communicates with all departments.
  • Dealing
    with customers, including handling complaints when they come to the desk.
  • Ensure
    implementation of all hotel policies and house rules.
  • Maintain
    an organized and comprehensive filing system with documentation of
    purchases, vouchering, schedules, forecasts, reports and tracking logs.
  • Perform
    other duties as requested by management.
  • Ability
    to work independently and responsibly without immediate supervision.
  • A
    background in hospitality
  • Diploma
    in front office
  • At
    least 5 years experience in front office
  • Diplomacy
    and the ability to communicate clearly
  • Firm
    leadership skills
  • The
    ability to multitask, prioritize and manage time
  • The
    ability to perform under pressure
  • Must
    be highly motivated


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