The Hotel Front Office Manager is tasked with making sure
that the Front Office – the place where guests first come into contact with the
hotel and staff – runs smoothly and effectively

• Managing
  and training the Front Office staff
• Ensuring
  the front desk provides a professional and friendly service for guests
• Dealing
  with guests
• Acting
  as liaison between General Manager and staff
• Schedules
  the front office staff.
• Supervises
  workload during shifts.
• Evaluates
  the job performance if each front office employee.
• Maintains
  working relationships and communicates with all departments.
• Dealing
  with customers, including handling complaints when they come to the desk.
• Ensure
  implementation of all hotel policies and house rules.
• Maintain
  an organized and comprehensive filing system with documentation of
  purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Perform
  other duties as requested by management.

• Ability
  to work independently and responsibly without immediate supervision.
• A
  background in hospitality
• Diploma
  in front office
• At
  least 5 years experience in front office
• Diplomacy
  and the ability to communicate clearly
• Firm
  leadership skills
• The
  ability to multitask, prioritize and manage time
• The
  ability to perform under pressure
• Must
  be highly motivated