Job Description

Our Vision

We build Africa’s most valued marketplaces.

Your Mission in our Vision

• Ensure the highest level of satisfaction from user inquiries
• To perform consistently and provide timely, accurate and professional service at each and every user touchpoint.
• Help curate high-quality listings which both buyers and sellers can trust

Reporting into
   
Customer Experience & Moderation Manager

Key Responsibilities

• Respond to customer inquiries from all communication channels
• Resolve problems encountered by users and provide help and advice on using PigiaMe’s services
• Keeping accurate records of discussions or correspondence with customers;
• Ensuring customer satisfaction by responding to customers in a timely manner and within the departments SLA
• Upselling and cross-selling PigiaMe products to clients.
• Review listings requiring moderation on a regular basis and approve and reject according to PigiaMe’s quality standards
• Review online listings on a regular basis to identify any listings online in error and correct
• Provide feedback to Product on user education gaps, auto-moderation issues, etc to help build the best product possible
• Work with the Product team to conduct user research as needed
• Other duties as assigned by the CX Manager or Company

Key Relationships

• Management Team
• Product team
• Employees
• External customers and merchants

Key skills and competencies
   
Skills:

• Strong proficiency in MS office, especially in Excel and PPT
• Strong proficiency in English, both verbal and written

Competencies:

• Experience working in a call center is an added advantage
• Outgoing personality, strong interpersonal skills, networker
• Creative problem solver
• Has attention to detail, punctual
• Is accountable, has a sense of responsibility

Interested candidates should send their resumes to recruit@ringier.co.ke with the title of the vacancy as the subject of the email.

Any application that will lack the job vacancy title will not be considered