Intern – Customer Experience & Moderation Executive at Ringier One Africa Media (ROAM) 2020
Career Kenya: Intern – Customer Experience & Moderation Executive at Ringier One Africa Media (ROAM) 2020
Employment vacancy : Today Recruitment Kenya
We build Africa’s most valued marketplaces.
Your Mission in our Vision
- Ensure the highest level of satisfaction from user inquiries
- To perform consistently and provide timely, accurate and professional service at each and every user touchpoint.
- Help curate high-quality listings which both buyers and sellers can trust
Customer Experience & Moderation Manager
- Respond to customer inquiries from all communication channels
- Resolve problems encountered by users and provide help and advice on using PigiaMe’s services
- Keeping accurate records of discussions or correspondence with customers;
- Ensuring customer satisfaction by responding to customers in a timely manner and within the departments SLA
- Upselling and cross-selling PigiaMe products to clients.
- Review listings requiring moderation on a regular basis and approve and reject according to PigiaMe’s quality standards
- Review online listings on a regular basis to identify any listings online in error and correct
- Provide feedback to Product on user education gaps, auto-moderation issues, etc to help build the best product possible
- Work with the Product team to conduct user research as needed
- Other duties as assigned by the CX Manager or Company
- Management Team
- Product team
- External customers and merchants
Key skills and competencies
- Strong proficiency in MS office, especially in Excel and PPT
- Strong proficiency in English, both verbal and written
- Experience working in a call center is an added advantage
- Outgoing personality, strong interpersonal skills, networker
- Creative problem solver
- Has attention to detail, punctual
- Is accountable, has a sense of responsibility
Interested candidates should send their resumes to firstname.lastname@example.org with the title of the vacancy as the subject of the email.
Any application that will lack the job vacancy title will not be considered