Job Opportunities at Britam 2020
Career Kenya: Job Opportunities at Britam 2020
Employment vacancy : Today Recruitment Kenya

Job Purpose

Analysing and identifying trends in Group Operations division which spans all business units and proposing solutions to identified gaps.

Key responsibilities

  • Provide objective support to decision making process; 
  • Provide monthly recommendations supported by data and demonstrate improvement in performance on statistical basis. Ensure all major decisions related to operations are financially justified;
  • Apply Lean Six Sigma tools or other continuous improvement methodologies to complex business processes and implement solutions aimed at providing positive business performance and financial impact;
  • Develop, implement, maintain and support service operations analysis and modelling to enable the reporting and analysis of Operations and customer service data;
  • Gather detailed information on the operating environment to assist in providing strategic insights and direction on matters relating to customer service and service operations;
  • Routinely communicate specific consolidated and operational performance trends using appropriate metrics and suggest key actions and strategic implications to the Operations Division;
  • Provide advanced customer analytics support to the various units in Group Operations and generate data-driven insights into customer retention and how to improve customer satisfaction etc
  • Provide departmental reports and assist in preparation of management reports and presentations for senior leadership meetings and various strategic committees in Britam;
  • Drive statistical analysis, data mining, extensive visualization, graphing and development of new methods of reporting to aid interpret data and analyse results using statistical techniques;
  • Project involvement for projects that may require analytical input and/or 
  • Develop and update various performance indicators and industry benchmarks and averages;
  • Review, understand and internalize Britam’s existing business processes through literature review and stakeholder interviews.
  • Review, understand and internalize Britam’s 2016 – 2020 group strategy together with the proposed future state (To-Be) process maps. 
  • Revalidate future state process maps against Britam’s 2016 – 2020 group strategy making improvements where necessary.

Knowledge, experience and qualifications required

  • Bachelor’s degree in Mathematics, Statistics, operations research or related field 
  • 4 – 6 years’ experience in business planning and strategic analysis implementation and review 
  • At least 3 – 5 years’ experience as a Business Analyst, on large and complex projects
  • Certification in Lean Six-Sigma , Business Process Management or Business Analysis 

Technical/ Functional competencies

  • Business data analyst, data analyst and/or systems analysis experience
  • Previous data models development or analysis experience – strong knowledge of databases (SQL etc.), ETL frameworks or reporting packages
  • Strong analytical skills with the ability to collect, organize, analyse and disseminate significant amount of information with attention to detail and accuracy
  • Analytical –highly analytical and ability to challenge status quo based on quantitative facts and impacts; analyses the variance between forecast and actual performance from the business units 
  • Report writing-ability
  • The ability to conduct cost/benefit analysis
  • Problem solving and diagnostic acumen to develop strategic reports
  • Defining inputs for business case justification as part of data mining /analysis
  • Experience in financial modelling and forecasting.
  • Advanced experience in MS office tools including advanced EXCEL

Essential Competencies

  • Presenting and Communicating Information – Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
  • Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-acitvely shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
  • Adhering to Principles and Values – Upholds and encourages ethical behavior and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
  • Analyzing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
  • Planning and Organizing – Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
  • Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.

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1 year Contract – (20000002)

Job Purpose and Key responsibilities

Job Purpose:

Assist in underwriting and risk assessment within the set standards of service to ensure quality and timely service.

General Insurance Business

  • Review all applications for insurance – determine the profiles of risks presented to the company for insurance and assess their acceptability or otherwise;
  • Prepare quotations as per authority matrix;
  • Custodian of underwriting documents e.g. Motor certificates;
  • Conduct Risk surveys for small risks as per authority matrix;
  • Prepare & issue certificates and cover notes where necessary;
  • Ensure timely preparation and dispatch of policy documents including valuation reports, debit, credit notes & endorsements and authorising them within agreed and set authority limits;
  • Implement credit control policy and ensure that premiums are debited and collected as required;
  • Ensure receipting of premium collections, daily banking as well as preparation of premium reports for all lines of business as applicable;
  • Assess the loss ratios and ensure that only quality business is invited for renewal;
  • Review and communicate renewal terms, ensure renewal notices go out on time and follow up renewals to ensure high retention rate;

Life Insurance Business

  • Conduct 1st level underwriting of new business /by carrying out completeness and accuracy checks to ensure data was captured accurately in the application and systems;
  • Scanning and indexing of application forms;
  • Receipting (cheques/standing orders/check offs) and posting payments;
  • Preparing daily premium report;
  • Advise Policy Administration on dishonoured cheques and write letters to customers regarding the same;
  • Processing refunds/cancelled policies/deductions after maturity, claims and surrenders;
  • Forward issued applications to registry;
  • Hold brief in the event the customer service assistant is absent by performing that role’s tasks.
  • Perform any other duties as may be assigned from time to time

Knowledge, experience and qualifications required

  • Bachelor’s degree (insurance option preferred)
  • At least one year experience in the insurance industry

Technical/ Functional competencies

  • Knowledge of insurance concepts
  • Knowledge of underwriting processes and procedures
  • Technical competence in underwriting insurance risks
  • Knowledge of insurance regulatory requirements


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