MUA Internal Motor Assessor Job in Kenya 2022
Career Kenya: MUA Internal Motor Assessor Job in Kenya 2022
Employment vacancy : Today Recruitment Kenya


Job Vacancy: Internal Motor Assessor

Applications are invited from appropriately qualified candidates for the position of Internal Motor Assessor in the Claims Department. The position is open to internal & External candidates.

Position Summary: The successful candidate shall be the motor consultant and will co-ordinate verification of various claims of the policy holders as provided for under contracts of insurances.

Key Deliverables:

  • Review external assessors’ reports and ascertain the correctness of assessments & recommendations
  • Verify the pricing of parts before authorization of repairs
  • Provide the necessary technical opinion on consistency of damage
  • Carry out audit on repairs & follow up on findings by renegotiating costs with repairers and advising the external assessors on ways of improving services
  • Periodic on-site assessment to ascertain the damages and confirm repairs are proceeding as agreed initially
  • Supervise the performance of external assessors and repairers
  • Handling of customer complains in regard to the repairs in liaison with the external assessors
  • To compile and update the database of different vehicle models – parts and their respective prices for comparison with Assessors’ Repair Quotations
  • Ensure all the Claim Supporting documents are availed for every Claim before the repair authority is given.
  • Follow-up on giving authority to repairs immediately upon receiving all the documents and verification of the Assessor’s Reports
  • Assess all motor vehicles within Nairobi as allocated.
  • Scrutinize all the assessment reports submitted by external assessors and recommending the next course of action.
  • Appoint external assessors.
  • Ensure that all assessors conduct themselves professionally and ethically and make recommendations where action is warranted.
  • Recommend for a second assessment on accident vehicles within and outside Nairobi whenever necessary.
  • Isolate and carry out repairs audit for the specific cases identified at the time of scrutinizing the claim form and assessment reports.
  • Determine the reserve amount and update as appropriate.
  • Carry out random checks on garages and provide recommendations
  • Prepare monthly reports giving claims change indicators.
  • Prepare pre theft valuation reports.
  • Re-inspecting vehicles within Nairobi after repairs.
  • Coordinating and resolving complaints arising out of assessments with the agreed TATs.
  • Recommended investigations where the damages were not consistent.
  • Recommending risk improvement measures
  • Any other duties as may be allocated by them


Applicant should have:

  • Mechanical engineering Degree or diploma from a recognised University/college.
  • Diploma in Insurance- CII/IIK at least 5 papers
  • At least 5 years’ experience in the insurance claims handling
  • Good numerical skills
  • Good knowledge of the insurance industry
  • Knowledge of regulations related to the insurance industry

How to Apply:

Applications together with detailed Curriculum Vitae, names of three referees, telephone contact, e-mail address and copies of certificates and testimonials should be sent to the Head of Human Resource, MUA. Lynwood Court, Waiyaki Way. Westlands.

Or by email to to reach not later than 13th May 2022.

Applications by email are preferred.

Banking Insurance Investments, Engineering and Technical

If you would like to Get email updates of a new Jobs Vacancies,Enter your email address down here :

Note: Activation required. After subscribing, please go to your inbox and click on activation link