MUA Internal Motor Assessor Job in Kenya 2022
Career Kenya: MUA Internal Motor Assessor Job in Kenya 2022
Employment vacancy : Today Recruitment Kenya

MUA

Job Vacancy: Internal Motor Assessor

Applications are invited from appropriately qualified candidates for the position of Internal Motor Assessor in the Claims Department. The position is open to internal & External candidates.

Position Summary: The successful candidate shall be the motor consultant and will co-ordinate verification of various claims of the policy holders as provided for under contracts of insurances.

Key Deliverables:

  • Review external assessors’ reports and ascertain the correctness of assessments & recommendations
  • Verify the pricing of parts before authorization of repairs
  • Provide the necessary technical opinion on consistency of damage
  • Carry out audit on repairs & follow up on findings by renegotiating costs with repairers and advising the external assessors on ways of improving services
  • Periodic on-site assessment to ascertain the damages and confirm repairs are proceeding as agreed initially
  • Supervise the performance of external assessors and repairers
  • Handling of customer complains in regard to the repairs in liaison with the external assessors
  • To compile and update the database of different vehicle models – parts and their respective prices for comparison with Assessors’ Repair Quotations
  • Ensure all the Claim Supporting documents are availed for every Claim before the repair authority is given.
  • Follow-up on giving authority to repairs immediately upon receiving all the documents and verification of the Assessor’s Reports
  • Assess all motor vehicles within Nairobi as allocated.
  • Scrutinize all the assessment reports submitted by external assessors and recommending the next course of action.
  • Appoint external assessors.
  • Ensure that all assessors conduct themselves professionally and ethically and make recommendations where action is warranted.
  • Recommend for a second assessment on accident vehicles within and outside Nairobi whenever necessary.
  • Isolate and carry out repairs audit for the specific cases identified at the time of scrutinizing the claim form and assessment reports.
  • Determine the reserve amount and update as appropriate.
  • Carry out random checks on garages and provide recommendations
  • Prepare monthly reports giving claims change indicators.
  • Prepare pre theft valuation reports.
  • Re-inspecting vehicles within Nairobi after repairs.
  • Coordinating and resolving complaints arising out of assessments with the agreed TATs.
  • Recommended investigations where the damages were not consistent.
  • Recommending risk improvement measures
  • Any other duties as may be allocated by them

Requirements:

Applicant should have:

  • Mechanical engineering Degree or diploma from a recognised University/college.
  • Diploma in Insurance- CII/IIK at least 5 papers
  • At least 5 years’ experience in the insurance claims handling
  • Good numerical skills
  • Good knowledge of the insurance industry
  • Knowledge of regulations related to the insurance industry

How to Apply:

Applications together with detailed Curriculum Vitae, names of three referees, telephone contact, e-mail address and copies of certificates and testimonials should be sent to the Head of Human Resource, MUA. Lynwood Court, Waiyaki Way. Westlands.

Or by email to ke-vacancies@mua.co.ke to reach not later than 13th May 2022.

Applications by email are preferred.

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