Department    Sales
Direct report    Showroom Sales Manager
Supervises    All Show Room staff

Primary Responsibilities   

Strategy and Development
•    Contribute to the creation and implementation of best practice in Show room management vision, strategy, policies, processes and procedures to aid and improve Sales performance.

General and Task Management
•    Drive show room sales to ensure set targets numbers are achieved at all times.
•    Coordinating team in running daily operations of the showroom.
•    Plan and coordinate branding and display of promotional signages and coordinate proper arrangement of the show room during festive seasons and Grand/ Mega Sales to attract more customers to the show room.
•    Develop and implement various walk-in customer retention plans to ensure that all clients are happy and ready to give referrals for future visits.
•    Coming up with design ideas for the showroom set up and product arrangement to ensure the show room is appealing at all times.
•    Help showroom staff in negotiations of both prices and payment plans before closing sales for all interested walk-in customers.
•    Undertake continuous checks on show room stocks and advise management company on items which ought to be restocked or removed from the catalogue
•    Ensuring all showroom staff are well equipped with the necessary knowledge and customer service skills and tools of trade.
•    Manpower planning to ensure the showroom is operational throughout at that all clients visiting the show room are well attended to.
•    Undertake frequent showroom benchmarking to understand what’s new in the market and advise management on the same.
•    Work closely with specific account holders and Finance department to ensure customer payments are done as per agreed terms.

People Management
•    Manage, coach and develop a high performing Show Room team that meets agreed objectives and which delivers best practice results, added value and continuous improvements.
•    Training showroom staff on effective sales and communication strategies.
•    Set department objective and KPIs for his team, communicate, review and assess ongoing performance of direct reports.
•    Consistently promote high standards through personal example and roll out through the team so that each member of the team understands the standards and behaviour expected of them.
•    Monitor the completion of tasks and ensure good performance and record on appropriate systems.

Self-Management
•    Support and ensure compliance with Health & Safety regulations, Quality and Environmental standards, and all other Company policies and procedures
•    Support encourage and develop team and take ownership for team cohesion
•    Proactively contribute to creating a good team atmosphere
•    Anticipates and overcomes obstacles.
•    Makes useful links to arrive at insightful plans and solutions
•    Embraces personal challenge.
•    Confident, rounded thinking
•    Be resilient, optimistic and open to change
•    Has an Adult: Adult, collaborative approach to others
•    A self-starter, motivated and able to positively motivate others
•    Focused and target driven with a positive, can-do attitude

Candidate Specific

Academic Qualifications   
•    Bachelor’s Degree in Sales and Marketing or any Business-related Field.
•    Customer Service Training is a requirement.

Experience   
•    Minimum  5 years’ experience in sales of both FMCG and SMCG.

Skills   
•    High Customer Orientation.
•    Good communication, interpersonal and negotiation skills.
•    Independent, can work with minimum supervision.
•    Highly organized, detail oriented and self-motivated.
•    Computer Knowledge is a requirement

Other   
Certificate of Good Conduct from police CID