Jinny Software Customer Support Engineer Job 2014 vacancy in Nairobi, Kenya   Customer Support Engineer Department: Customer Support Location: Jinny Software Ltd., Nairobi, Kenya Position Overview: Provide 1st and  2nd level of support for Jinny's solutions including next generation messaging and call & media products,  for new and existing deployments (chiefly at mobile network operators) Key Responsibilities: Handling customer support requests from initiation through to closure Troubleshooting problems, answering customer queries, handling configuration requests and installing software updates Logging and tracking support requests using ...