Senior Manager, IT Change Management Job Ref: IT 11/2015   Department: IT   The Position: Reporting to Head, Group IT Service Delivery, the role holder will be responsible for creating and implementing IT Change management strategies and policies, and maintain Problem, Change and Incident processes and procedures. Key Responsibilities Create, maintain and communicate Change / Problem management strategies and policies. Define and measure success metrics and monitor change process & problems; highlighting areas for improvement through continual service improvement program. Complete Change/problem management assessments. Establish ...