IS Helpdesk Job vacancy in Kenya today 2013 Job Title: IS Helpdesk    Incumbent: Supervisor/Manager’s Title:  IS Director Essential Job Responsibilities: First level of business interaction Communication & Escalation Management Follow-up’s & Issue closure coordination with internal team Remedy Management & ticket allocation Remedy Daily Reporting L1 Documentation 9x6 Mon-Fri Support First level of support (Min 40% of total monthly tkt) Field incoming help requests from end users via both telephone and e-mail in a courteous manner. Document all pertinent end user identification information, including name, department, contact ...