Customer Service Executive Location: Nairobi Job type: Full time Responsibilities Handle and respond to client complains raised. Manage client relationships by conducting regular health checks, asking for feedback, carrying out the bi annual client service survey and sharing with other departments. Follow up on reported damages , repairs and repeat jobs. Manage and update the Corrective Action Report (CAR) master list. Prepare the welcome package for project take overs. Manage the bulk SMS platform for staff by ensuring accurate and timely relay of information ...