Our Client is an IT Company Currently recruiting an IT Service Desk Team Leader. Role Description This is a leadership role. The team leader will be a people manager to the IT service desk team. The team leader will be responsible for all the KPI’s of the team and should be able to do look at least 1 year ahead for the team. Key Accountabilities Understand and keep track of key team KPI’s. Manage dips in performance with adequate reinforcement plans ...