JOB PURPOSE:

Provides high-level of technical support to M-KOPA’s VOIP systems and subsystems, via phone, computer access, and in person.

The Unified Communications Engineer:

• Studies, designs, engineers, constructs, installs, and coordinates changes and upgrades of telecommunications equipment, cabling infrastructure and facilities.
• Will configure, administrate, design, install, and update VoIP, Voicemail, network and telecommunications cabling, and other M-KOPA telephony systems needs.
• Actively works to analyze voice telephony, networking equipment, and WIFI/WAN network to determine the most appropriate means of reducing, eliminating, and/or avoiding current and future problems and improving communications. with scalability in mind for all markets.

KEY JOB FUNCTIONS

• Meeting with IT Management do determine the company’s networking needs.
• Analyzing existing VOIP networks and computer systems.
• Implementing disaster recovery procedures
• Developing architecture plans for voice and data services.
• Installing network hardware modules including IP and PABX communication servers.
• Knowledge and experience with Office 365, Azure and other cloud technologies
• Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
• Optimizing network installations for future expansion.
• Training staff on network and system protocols.
• Troubleshooting VOIP and network issues.

Knowledge/ Skills/ Experience/ Education

• Bachelor’s degree in information technology, computer science, or a similar field.
• Previous experience working as a VoIP network engineer.
• In-depth knowledge of VoIP systems and IP Protocols.
• Microsoft Infrastructure Experience (Azure, SQL, etc.)
• Knowledge of hardware systems including servers, memory modules, processors, and peripherals.
• Detailed knowledge of network security systems and software.
• Familiarity with WAN, LAN, IPsec and P2S,
• Familiarity with 3CX, Asterisk,MySQL, and PostgreSQL
• Excellent troubleshooting skills.