Vacancies in Techsavanna, Nairobi, Kenya 2019
Career Kenya: Vacancies in Techsavanna, Nairobi, Kenya 2019
Employment vacancy : Today Recruitment Kenya
Integration Support Analyst
Integration & Business Process Automation Support
The position holder will be
responsible for administration, service provision and availability of clients
Information Technology Enterprise Integration services, related automated
business processes and order management framework.
operational efficiency for all the services under the domain in accordance to
ITIL, ISO and other agreed measures of excellence.
2nd line technical Support: – Support
defined domain areas by ensuring all related services and products are
operationally optimal. This includes tasks assignment and KPI monitoring.
Service availability and monitoring:
– Monitor data and service availability for all Enterprise Integration
services, business process automation tools & services and order
management. This includes ensuring that the set KPIs are met.
Incidents and problem management: –
Provide expert management of Incidents L, root cause analysis, management of
problems and closure of recurring incidents related to the responsible domains.
E.g. TIBCO services, SOA services, Order services and BPM. This should be
within the defined ITIL, ISO and other acceptable guidelines
Coordination and Follow up: –
Coordination within the team, at cross functional level and suppliers to ensure
synergy is achieved and timelines are met in all team objectives. This includes
monitoring the supplier SLAs.
Testing and Quality management: –
Work hand in hand with the delivery teams to ensure services and products
transitioned to production are of optimal quality. This includes non-functional
quality elements e.g. capacity management, load test, security and other
Reporting: – Maintain reports on SLA,
OLAs, Vendor performance, support trends and other relevant KPIs.
Research and development: –
Participate in research and development including adoption of new ways of
managing operations e.g. Machine learning, proactive monitoring, CI/CD and
other emerging technologies.
University Degree in Computer Science
or a related technical field.
Oracle certification in database
administration or application development
ITIL training and certification
Training and Experience in HTML5,
Java, RSS, webserver technologies and MySQL.
Certification or training in TIBCO
technologies, Oracle SOA, TIBCO FOS (or any order management framework), Oracle
or TIBCO BPM.
Experience with all aspects of the
Software Development Lifecycle
Training and Experience in HTML5,
technologies and MySQL
Experience supporting enterprise grid
integrations, order management frameworks, and product configurations.
Advanced skills in webserver
administration and optimization. E.g. Apache, Apache Tomcat, Microsoft IIS or
any other commercial web server
UNIX scripting Skills , PL-SQL and
Knowledge and experience in
supporting workflow developments using SharePoint or any tool used in business
Ability to adapt to rapidly changing
technologies and apply the same to business requirements
Experience in database management.
This refers to both relational and no-sql databases
Experience in solving complex
conceptual and technical challenges
Excellent written and verbal
End User Support
Manager – IT Service Centre
Administration and configuration of
IT client hardware, software & IP telephony.
Quality resolution of request
fulfillment as per SLA
Disaster Recovery and security of
client desktop environment through the use of relevant tools.
Involvement in Projects
implementation on the desktop end as required.
Documentation of work instructions
for the repository and desktop Policy implementation to enhance simplicity and
Maintain up-to-date and accurate
inventory information on the organization’s IT Support assets for each support
Improve User support delivery and
liaise with other sections / departments in the delivery of support services as
well as maintain good working relations between the team and all stakeholders
Automation Innovativeness for desktop
support services through the use of Machine learning and software development
is a great value add to ensure realization of Safaricom Digitization agenda
through trying new things, taking risks & embracing failure
Inclusion – be respectful, friendly
and include others in decision making while maintaining good customer service.
University Degree or HND in any IT
Microsoft certification: MCSA, MCP
CISCO – CCNA
At least two years’ experience in
Ability to work under pressure
Good written and oral communications
Good report writing skills
Excellent technical troubleshooting
will be part of a cross-functional, self-motivated team with clear ownership
and passion to form our future product offering.
Redux), HTML, CSS, Webpack and other technologies to build coherent and dynamic
user interfaces that makes deep insights comprehensible to our customers.
sense, while ensuring that there are no constraints to delivering world-class
software products continuously.
Past experience as a frontend
React JS & React Native, GraphQL, Node JS
Expert experience with HTML,
Mobile development experience with
either native or web-to-native tooling and frameworks
frameworks and libraries
Understanding of RESTful APIs and how
to use them in practice
Knowledge of Object-Oriented
Ability to write effective unit,
integration, and end-user automation tests
Develop reusable UI components in
Build Front End features for customer
and agent facing applications
Help increase our average team
velocity in ticket resolution and increase our team capacity
Work as part of small Agile team
Consistently and frequently deliver
solutions that are well-engineered, maintainable and tested within the agreed
Participate in code reviews and
sprint planning, help identify opportunities, work through challenges and share
knowledge with colleagues
Collaborate with the product team to
understand business requirements
Strong understanding of Agile
Experience as a Developer on a
cross-functional agile team preferred
Strong communication skills with
ability to communicate complex technical concepts and align organization on
Sound problem-solving skills with the
ability to quickly process complex information and present it clearly and
Utilizes team collaboration to create
innovative solutions efficiently
BSc. Degree in Telecommunication
Engineering, Computer Science or a similar relevant field.
2+ years of hands-on development with
1 year using React/Redux for a platform
Experience with building React
components that follow best practices and are performant
Solid understanding of modern web
application development processes and standard methodologies. Strong preference
for this experience to include responsive design and front-end development on a
consumer-facing application where simplicity is a first class goal.
Lean and Agile values and principles
for building software
Excellent written and verbal
Excellent problem solving and
Love for experimentation
Creative thinking and Attention to
Strong independent decision-making,
organizational, planning and problem solving skills
Confident, enthusiastic and strategic
with strong leadership and influencing skills
UX designer will be required to understand business and user requirements and
facilitate the organization’s product vision by researching, conceiving,
sketching, prototyping and user-testing experiences for digital products.
overall look and feel of the product in order to ensure a great user experience
and iterate upon it in accordance with user- testing findings.
Gather and evaluate user requirements
in collaboration with product managers and stakeholders
Facilitate user experience design
thinking sessions to identify business and technical requirements for
technology, research and business initiatives to ensure that designs are
successfully created and implemented to achieve the user goals.
Provide guidance on incorporating
user research methodologies into the product design and development lifecycles.
Develop overall user experience,
interaction design and information architecture for technology and business
initiatives at the level of detail and rigor needed by those who must base
their work on the design.
Use a variety of analytical
techniques to gather and analyze design requirements (e.g. interviews,
facilitated workshops, surveys, site visits, use cases, workflow analysis,
observations, etc.) This includes creating site maps, flows, wireframes,
prototypes and design specifications; analyzing usability test results; and
developing user experience design briefs.
Evaluate information gathered from
multiple sources with the aim of resolving conflicts and providing information
to support interaction design prioritization and tradeoff decisions.
Define process improvements for the
user experience team and works with the leadership team to communicate and
uphold user experience standards.
Work with creative & visual leads
and technical leads to understand technical systems and constraints so that
design solutions are technically feasible and optimal and to co-evolve
experience solutions through an iterative design process.
Develop expert level knowledge of
competitive and complementary design strategies to ensure a “best approach”
design with every project
Establish and promote UX guidelines,
best practices and standards.
Act as an internal consultant and
subject matter expert by staying on top of changing UX design technologies, as
well as corporate, organization, and industry standards to ensure leading-edge
interpretation and execution of design applications and to provide business and
technical guidance where appropriate
Strong leader, collaborator, team
player, and individual contributor
Strong communication skills with
comfort in speaking with business stakeholders
Strong problem solver with ability to
manage and lead the team to push the solution and progress
Passion to challenge the status quo
and find new solutions and drive out of the box ideas – loves and embraces
following qualifications: –
A Bachelor’s degree in an IT related
field or Business related field with relevant IT Professional qualifications.
Graphic or Visual Design, Digital Media Design, other visual specialty or any
other related qualifications will be an added advantage.
At least 3 years’ relevant work
experience in a role directly related to web design, UX Design / Front-end
mobile-web development experience, product design, product management,
production management, marketing.
Strong technical proficiency with UX
tools such as Axure, Balsamiq, Sketch, and Adobe Creative Suite.
Creative problem solver with
experience leading projects and building consensus with multiple stakeholders
and cross-functional teams.
Demonstrated ability to scope and
estimate efforts accurately, prioritize tasks and goals independently and
rapidly produce deliverables in a fast-paced iterative environment.
the necessary qualifications and experience, please send your resume with your
cell phone contact indicating your experience and why you are the most suitable
candidate for the role, clearly quoting the job title and job reference to the